A student-centered, community and technical college located in the beautiful Northwoods of Wisconsin, Nicolet College is seeking an Academic Services Support Specialist to join our Academic Support team.  Are you interested in helping students connect with academic support services and supporting a diverse team of academic professionals?  If so, we can’t wait to meet you!  

The Support Specialist provides administrative support and coordination for all teams under the supervision of the Associate Vice President (AVP) of Academic Services, in coordination with the Dean of Academic Support. This position is also responsible for serving and providing a variety of assistance to employees, students, employers, and other areas of the Academic Services team as needed. The specialist will perform a wide variety of duties, both collaboratively and independently, and may be asked to work occasional evenings and weekends to support the team or college events.

Front Line Student Academic Services Administrative Support

• Assess student needs as the front line of Academic Success and Academic Student Support and connect them with resources accordingly.
• Coordinate tutoring services.
• Execute department services, exercising professional judgment when interacting with staff or students.
• Serve as focal point for student information and facilitate access to college services. Provide information on program requirements/courses. Help with follow-up for student retention.
• Cross-train for student-facing Academic Services. 

Academic Services Administrative Support

• Support AVP of Academic Services in organizing projects, calendar, and communications.
• Coordinate meetings and special events for Academic Services team. 
• Assist Academic Services staff with and process purchase orders, payment authorizations, travel requests, and expense reimbursements.
• Generate department reports using PowerCampus and Argos systems.  
• Create high quality informational materials and presentations, collaborating with other involved departments.
• Monitor departmental and grant budgets.
• Assist budget managers in preparing budget presentations.
• Analyze processes across the team and recommend process improvements. 
• Maintain supply inventory including office supplies and instructional resources.

Academic Support Team 

• Support Dean of Academic Support and faculty in organizing and implementing educational programs and activities in the Academic Support area.
• Coordinate and submit information for student registrations in ABE courses, JumpStart courses and create and submit class and tutoring sections.
• Report and manage state and federal data related to WTCS client reporting and Pathway Bridge database (TABE scores, level gains, post-secondary transitions, integrated instruction, etc.) to ensure adherence to federal and state grant requirements and to maximize College performance related to outcomes based funding.
• Coordinate AEFLA grant and departmental purchases; coordinate purchases to receive maximum value for funds available. 
• Assist Academic Success lab students under the direction of instructors, including orientations.
• Provide support to faculty delivering content in a variety of instructional modes. 
• Assist Dean of Academic Support with contracts related to High School and ABE Instruction at outreach centers.
• Organize new employee hiring process for adjunct faculty, staff, and work study students.
• Attend ABE Wislines and other related professional development and informational meetings. 
• Coordinate Academic Success advisory committee meetings and GED/HSED Graduation.

List is not all-inclusive; other duties may be assigned.

 Required Qualifications:

• Associate degree.
• Minimum of 2 years of work experience in an office setting. 
• Previous experience and proficiency working with MS Office applications at an intermediate level.

Preferred Qualifications:

• Bachelor’s degree.
• Experience working in a higher education setting.

Knowledge, Skills, and Abilities:

• Ability to work as a team member.
• Ability to use the following software systems in order to create and maintain databases, student information, spreadsheets, reports, purchase requisitions, mandatory state reporting, etc. at an intermediate to advanced level:  College ERP System, Argos, WTCS Grant and Client Reporting Systems, Brightspace, Microsoft Office, SmartSheets, WIDS, and Canva.
• Superior customer service skills, with the ability to work with students from diverse backgrounds.
• Independent decision-making skills.
• Excellent time management/prioritization skills.
• Strong commitment to student success. 
• Ability to analyze existing processes and seek out new methods and procedures.
• Ability to maintain confidentiality, communicate effectively, and interact effectively and professionally with students, employees, and general public.
• Commitment to continuous quality improvement.
• Stay current with changing communication and instructional technology.
• Commitment to continuous quality improvement.

Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must demonstrate strong attention to detail, and must be able to perform complex tasks without error.
• While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment such as telephone, personal computer, printers/copiers, reports and files.
• The employee will frequently be required to walk and stand for prolonged periods of time. 
• The employee will frequently be required to touch/handle/grasp (using hands and fingers), and bend, stretch, reach (with hands and arms), and regularly lift up to 25 pounds of supplies, boxes, and equipment. 
• The employee will frequently be required to sit, talk, hear, and type/write.
• Specific vision abilities required by this job include close, far, and field of vision.
• This position requires regular and punctual employee presence.

Compensation: 

Typical starting wage for this position is $21.01 - $25.36 per hour, depending on qualifications.  Includes a comprehensive benefits package. 

Application Procedure: 

Apply at nicoletcollege.edu/employment. Attach a cover letter addressing how your background and experience are consistent with the required and preferred qualifications of the position, a current resume, and unofficial college transcripts. Applications received by 4 p.m. on Monday, December 19, 2022, will receive full consideration. The position will remain open until filled.   

Nicolet Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.