Santa Fe College (SF) has been recognized as one of the top-rated community colleges in the United States. Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity. SF enrolls over 16,000 students each semester, retains and completes over 60% of students every academic year, while over 10% transfer into the University system.

As a component of the Office for Finance, the Coordinator, Student Financial Services position provides high-quality accounting support services to faculty, staff, and students. These services are provided in accordance with the rules of the College, the laws of the State of Florida, and the rules and regulations of other jurisdictions.

The Coordinator, Student Financial Services position is responsible for recommending, implementing, and managing approved student financial control procedures and processes to ensure compliance with college rules, the laws of the State of Florida, and the rules and regulations of other jurisdictions including Federal and State Student Financial Aid. This position requires the application of generally accepted accounting principles to a variety of fiscal transactions. This position must perform duties that include exercising professional judgment in formulating or assisting in the formulation of policies and procedures. Knowledge of principles and practices of accounting and federal student aid is preferred to ensure reliable information is provided to the college community, Board of Trustees, state agencies, and other external sources. An understanding of internal operations of the college along with internal policies and procedures that effect the department are essential.

• Provide superior student-oriented customer service both with internal and external constituencies.
• Ensure transactions are in accordance with all rules and regulations pertinent to Student Financial Services, which will require through attainment of knowledge of Student Accounts and Cashiering functions.
• Monitor Student Accounts receivables to ensure complete, accurate, and up-to-date records as well as analyze delinquent account data. 
• Coordinate the follow-up on deferment of tuition and fee programs to ensure that payments are received on schedule.
• Perform due diligence on delinquent accounts, up to and including referring accounts to the college's collection agencies.
• Record and reconcile various loans, grants, and scholarships.
• Investigate and resolve discrepancies within student financial accounts and general ledger departments ensuring follow-up and timely resolution.
• Provide resolution to various student accounting issues and/or complaints, dealing directly with students, pertaining to student financial accounts.  Working closely and collaboratively with the Financial Aid department, Records Office, Office for Finance staff and various Student and Academic Affairs departments.
• Prepare, process, and complete account journal entries. 
• Perform general cashiering duties as a backup.
• Assist with preparing various fiscal reports regarding fee waivers and annual write-off information.
• Assist Bursar in various areas such as data compilation, financial analysis, and 1098T processing.
• Assist Bursar in managing student financial service operations that include, fiscal oversight, development of cash handling policies/procedures/processes and internal controls.  Ability to travel between site locations.
• Assist Bursar in planning and implementing system/procedure improvements for student accounts and cashier accounting systems.
• Provide assistance to departments and auditing authorities during the auditing process.
• Perform other duties as assigned.

 Reports to: Bursar

Required:  A Bachelor’s degree in a related field (such as Business, Accounting, Finance, Financial Management) and two years of experience with financial services, or a combination of completed education/related experience equal to six years.

Additional Requirements:  Supervisory experience and extensive computer experience, including spreadsheet knowledge, is required. A criminal background check will be conducted.

Preferred:  Knowledge of student financial services processing and general accounting. Experience working in financial services with an institution of higher education.

• Ability to work successfully in a multi-cultural environment.
• Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
• Customer Service – ability to respond promptly and courteously to all questions from prospective students and their families, demonstrating patience and persistence when helping applicants who are new to the college admissions process.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Independent work - able to work independently with limited supervision and able to self-motivate.
• Leadership – has demonstrated success as an entrepreneurial, high energy, driven, hands-on leader.  Possess expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs. 
• Results Orientation – proven ability to set and exceed established targets. 
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization. 

Application Process:  All applicants must submit a completed online application, a letter of intent, an up-to-date resume/curriculum vitae, and academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. http://www.sfcollege.edu/eaeo/
 

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions.

Preference will be given to eligible veterans and spouses of veterans.