Associate Director, Office of Financial Aid



Associate Director, Office of Financial Aid

Salary

$52,043.24 Annually

Location

Northwest Campus, Gainesville

Job Type

Full-Time

Job Number

22-0136

Division

Student Affairs

Department

15501001 - Financial Aid Administration

Opening Date

11/30/2022

Closing Date

5/16/2023 2:43 PM Eastern

Santa Fe College (SF) has been recognized as one of the top-rated community colleges in the United States. Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity. SF enrolls over 16,000 students each semester, retains and completes over 60% of students every academic year, while over 10% transfer into the University system.

 

Description

Financial Aid at Santa Fe College assists students and their families by providing financial assistance to help cover educational expenses and related costs.  Financial Aid receives, processes and disburses various types of financial aid, including grants, loans and scholarships based on federal, state and college policy.

The Office of Financial Aid is seeking an Associate Director to help manage office compliance and training, as well as oversee office operations and processing.  It is the job of the Associate Director to internally supervise and motivate a team while externally facilitating exemplary service to Santa Fe College student and families.

Responsibilities and Duties

  • Provide leadership and direction for the Financial Aid office, especially in the absence of the Financial Aid Director.
  • Assist in the development of institutional policies and procedures based on federal regulations, guidelines, and professional literature.
  • Keep up to date and abreast of changes to pertinent legislation and regulations concerning Financial Aid.
  • Act as a resource for clarification and information.
  • Oversee all operations and processing to ensure proper disbursements of federal, state and agency funds to a diverse community of students.
  • Collaborate with the Director of Financial Aid to develop, implement and maintain internal controls and procedures across campus to minimize exposure to risks.
  • Establish institutional policies and procedures, such as those related to Satisfactory Academic Progress (SAP), Professional Judgement and Dependency Override processes.
  • Provide support for all internal and external federal and state audits.
  • Track data to prepare and compile reports.
  • Provide action plans, resources, training and for the performance and professional development of the financial aid team.
  • Oversee the return of Title IV calculations, grant recalculations and ineligible disbursements to resolve the over awards and over payments.
  • Develop working relationships with internal and external partners, as well as various college departments, staff and faculty ensuring they are provided with the financial aid support needed.
  • Assist with presentations related to financial aid information as needed, including some evening and weekend events.
  • Provide up to date, accurate and complete information to students and parents as needed during peak seasons.
  • Assist with complaint escalation as needed.
  • Strictly honor the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies and procedures.
  • Maintain confidentiality and comply with Financial Aid administrator’s professional code of conduct.
  • Serve on division and college-wide committees.
  • Provide service excellence through courteous, informed, accessible and professional engagement.
  • Maintain a flexible schedule including evening and weekend availability.
  • Perform other duties as assigned.

Reports to: Director, Financial Aid

Qualifications

Required:  A Bachelor’s degree in Finance, Business Administration, Public Administration or a related field with at least three (3) years of closely related work experience in Financial Aid, Higher Education, Business, Finance-related fields or another related area.  At least three (3) years of direct supervisory, office management or project management is also required. 

Additional Requirements: A criminal background check will be conducted.

Preferred:  A Master’s degree with five (5) years of direct, supervisory, office management or project management in a college setting is preferred.  Recent experience working in a semi-automated financial aid or other Student Affairs office, as well as experience working in an institution with extensive student contact are also preferred.

General Knowledge, Skills and Abilities

  • Communication:  Able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
  • Team Orientation & Interpersonal: Highly motivated team player with the ability to develop and maintain collaborative relationships with all levels within and external to the organization.
  • Multicultural:  Ability to work successfully in a multi-cultural environment.
  • Organization & Time Management:  Able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
  • Adaptability to Change:  Able to be flexible and supportive in order to positively and proactively assimilate change in rapid growth environments.
  • Relationship Management:  Able to personally provide a high level of interactive service to others, building relationships and addressing identified needs.
  • Systems & Software: Proficient level of knowledge of Microsoft Office and/or relevant position software programs.
  • Leadership:  Has demonstrated success as an entrepreneurial, high-energy, driven, hands-on leader; possesses expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.
  • Customer Service:  Provide service excellence through courteous, informed, accessible, and professional engagement.
  • Ethics:  Able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

Application Process:  All applicants must submit a completed application, a letter of intent, an up-to-date resume, and college transcripts to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. http://www.sfcollege.edu/eaeo/
 

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions.

Preference will be given to eligible veterans and spouses of veterans.

Santa Fe College offers a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Employees can also take advantage of many perks and discounts.
To learn more details, visit our Employee Benefit Information page.



If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. http://www.sfcollege.edu/eaeo/

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions.
Preference will be given to eligible veterans and spouses of veterans.

Agency
Santa Fe College
Address
3000 NW 83rd Street RA-100

Gainesville, Florida, 32606
Phone
3523955185