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About Mount Wachusett Community College:
Since 1963, Mount Wachusett Community College has built a tradition of providing innovative undergraduate education, workforce development, personal enrichment, and community service to North Central Massachusetts and beyond.Mount Wachusett Community College is located in Gardner, MA, with satellite campuses in Fitchburg, Leominster and Devens. An award-winning, national leader in the area of renewable energy, MWCC is also nationally recognized for its veterans' services, civic engagement and K-12 partnerships.
We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.
http://mwcc.edu/about-mwcc/
Job Description:
General Statement of Duties
Responsible for the daily maintenance check of Salesforce and Banner environment. Field general systems usage questions from employee end-users in Banner, Salesforce/TargetX CRM and Retention Software; Review discrepancy reports and fix errors in data, escalating to Enrollment Data Manager when appropriate; Assist with the compilation and execution of reports necessary for staff including but not limited to program review lists, enrollment by major, and other contact outreach. Review reports used in letter generation and set up new jobs, templates and reports as necessary. Build and update dashboards in Salesforce to show enrollment and application status for current and upcoming terms.
Responsibilities
- Responsible for assisting with the planning, implementation, report generation, and all data entry requiring use of computer hardware and software.
- Assist in detection and cleanup of duplicate records in the SIS. Data Q/A on information being passed from the Salesforce environment to Banner. Review CRM community site posts for trends in product usage and any emergent errors in the software or cloud.
- Assess business processes with regard to student-facing and staff-facing interface and suggest/implement improvements that add value for the user experience.
- Review error logs in CRM and all integration processes to make sure information flows correctly between systems.
- Read product patch notes and new feature releases to suggest implementation of new features that can add value to student and staff experience.
- Serve as liaison between end-users and Data Enrollment Manager.
- Be vigilant for creation of suspicious and/or fraudulent student accounts and take appropriate action when suspected.
For Complete Union Specifications please Click HERE
Requirements:
Minimum Qualifications
- Master's degree in Business Management, Marketing, Public Relations, Education, Counseling, Psychology, or closely related field;
- Two (2) years experience and/or training that includes marketing, public relations, college admissions, credit evaluation, and academic counseling/advisement; or
- An equivalent combination of education, training, and experience.
Desired Qualifications:
- Three years of full-time, or equivalent part-time, experience in admissions data management, administration, business administration or management;
- Extensive computer knowledge and experience;
- Experience with TargetX, Salesforce;
- Experience and/or an ability to learn Microsoft Office and Banner Administrative (or similar) Systems;
- Budget, word processing, office management/software training skills specific to CRM/Retention software;
- Ability to supervise and work with to facilitate trainings for students, faculty, staff and administrators;
- Possess excellent organizational skills, strong analytical abilities, a high energy level, and maturity;
- Willingness to have a flexible work schedule during peak registration periods;
- Minimum of 3-5 years administrative experience with TargetX, Salesforce or similar higher education recruitment/retention software/CRM;
- Experience with enrollment analytics and predictive analysis in higher education admissions;
- Bilingual;
- Knowledge of student lifecycle reporting metrics from inquiry through graduation.
Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Additional Information:
In-house Title:Enrollment Data Assistant
Salary: $52,754.00-$89,919.00 **
** ** Actual Salary determined by education, experience, and any applicable grant limitations per the collective bargaining agreement. Applicants should be aware it is unlikely the salary will be at or near the top of the range.
Grade: 4
Employee Status: Full Time
Benefits: Yes
Hours per Week: 37.5
Number of Weeks: 52
Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Application Instructions:
Candidates for employment should be aware that all Community College students, faculty and staff are required to be fully vaccinated by January 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process. For addition information on COVID19, please visit:https://mwcc.edu/covid/
The following documents are required:
1. Resume
2. Cover Letter
Anticipated Effective Date: March 2023
Priority will be given to applications received prior to March 13, 2023
Applications will continue to be accepted until the position is filled.
Candidates may be subject to employment screening to include both a Criminal Offender Record Information (CORI) request and a Sexual Offender Registry Information (SORI).
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