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College Services Representative - Help Desk

Posting Details

Posting Details

Posting Number: Regular_0091356
Position Title: College Services Representative - Help Desk
Classification Title Information Systems Technician Associate
Min Salary $34,324.18
Max Salary
Salary Type Annual
FLSA NE = Non-Exempt
Position Type:
Position Summary:
Under general supervision of the Customer Service Manager, provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with RCCC, including providing help desk and computer technical support and problem solving to end users.

Provide general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance, and information about courses, certificate programs.

Provide ideas and input on methods to improve the services that enhance the student experience.
Required Education/Experience:
Associate’s degree in information technology or a related field, and six (6) months of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Preferred Education/Experience/Skills:
Other Knowledge, Skills and Abilities:
Community college work experience, call center or customer facing services experience, strong computer experience including Microsoft Office, strong communication skills, both written and verbal. Preferred experience with Active Directory password resets, data security knowledge.
Department: ERP & Project Management
Work Hours:
Mon – Fri / 8 – 5pm
Posting Date: 04/27/2023
Closing Date: 05/26/2023
Open Until Filled No
Special Instructions to Applicants:
Duties & Responsibilities

Duty and Responsibility:
1. Provides help-desk telephone support and on-going troubleshooting assistance to users regarding information technology and/or hardware, software, and/or other related items. Assists higher levels with issues as required.
Duty and Responsibility:
2. Installs and troubleshoots printers and other peripherals; resolves connectivity issues. Sets up new computers and configures workstations.
Duty and Responsibility:
3. Maintains records of activities and prepares operational reports.
Duty and Responsibility:
4. Performs other duties of a similar nature or level.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of customer service experience do you have?
    • less than 2
    • 2-4
    • over 4
  2. * Do you have experience with a customer call center or client help desk environment?
    • Yes
    • No
  3. * What is your highest degree attained
    • High School / G.E.D.
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctoral

Required Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Transcript 1
  3. Other Document
  4. Transcript 2
  5. Other Document 2
  6. Misc