The Student Services Assistant provides reception, clerical assistance and administrative support for the departmental operations of Student Services/Office of the Registrar. The Assistant will assist students, faculty, staff with various duties and responsibilities associated with post-secondary education. This position will be responsible for conveying information regarding department functions and procedure ensuring efficient operations.


Central Alabama Community College - Prattvile Campus
1320 Old Ridge Road
Prattville, AL 36066

1. Performs general secretarial/clerical duties including, but not limited to, receptionist duties, keyboarding, filing, copying, and other office operations in fast-paced environment. 
2. Provides optimal customer service including, but not limited to, courteous and responsive written and verbal communication.
3. Assists students, faculty, staff, and visitors.
4. Provides information relative to scheduled courses, curriculums, calendar of events, college policies and rules and regulations as it relates to Student Services/Registrar’s Office.
5. Assists students with registrations and withdrawals via self-service.
6. Maintains academic records and assist in the preparation of various student services and reports as assigned.
7. Processes transcript requests via Parchment.
8. Processes enrollment verifications.
9. Processes no-show appeals.
10. Assists with imaging records into BDMS.
11. Assist with graduation ceremony annually.
12. Assists with student activities and student clubs and organizations as requested.
13. Responds to a wide variety of inquiries from internal and external parties (staff, faculty, students, parents, and public agencies for the purpose of providing information, facilitating communication among parties and/or providing direction.
14. Assists with other student services and records functions in the Student Services/Registrar’s Office. 
15. Monitors calendar and e-mail to assist supervisor with appointments, due dates and timelines. 
16. Assists in planning and organizing meetings and workshops as assigned. 
17. Maintains and safeguards the confidentiality of documents, general files, and other pertinent information. 
18. Organizes and maintains a filing system for office records as appropriate. 
19. Processes and disseminates incoming mail as appropriate. 
20. Maintains an inventory of office supplies, forms, equipment, etc., and prepare requisitions as needed. 
21. Prepares requisitions for purchase order generation for the procurement of materials and supplies. 
22. Serves on college committees as assigned. 
23. Performs other job-related duties as assigned.

1. Associate’s Degree from a regionally accredited college or institution is required. 
2. Two (2) years of experience working in a fast-paced office setting is required; education environment preferred. 
3. Proficiency in Microsoft Word, Excel and Outlook is required.
 4. Effective oral and written communication skills is required. 
5. Ability to multi-task, prioritize objectives and demonstrate good time-management skills is required. 
6. Ability to problem solve is required. 
7. Excellent organizational skills is required. 
8. Ability to work collaboratively and independently is required. 
9. Experience in dealing with sensitive and personal information is required. 
10. Experience with Ellucian Banner 9 or other Enterprise Resource Planning software is preferred.

Applicants must meet the minimum qualifications and must submit a completed application through the ONLINE application system by the deadline date in order to be considered for the position. It is the sole responsibility of the applicant to ensure the application is complete and all required documentation is attached. Application material may not be submitted by fax or email.
A complete application consists of the following:
1.  Completed Central Alabama Community College online application.
2.  Current resume.
3.  College transcripts (copies will be accepted; if employed, it is the responsibility of the employee to furnish official transcripts to CACC).
Transcripts must provide degree and date degree was awarded. Applicants must travel at their own expense. Central Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees. The College reserves the right not to fill the position in the event of budgetary or operational constraints.  Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right not to fill the position in the event of budgetary or operational constraints. Finalist will be required to provide official transcripts that are mailed directly to the Office of Human Resource at Central Alabama Community College from the institution(s) granting credits.

BACKGROUND CHECK STATEMENT:
In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form and to submit a non-refundable $24.40 payment for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.  Central Alabama Community College reserves the right to withdraw this job announcement at any time prior to awarding the position.  More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.  Central Alabama Community College is an equal opportunity employer. It is the policy of the Alabama Community College System, including all post-secondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Central Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees.  Central Alabama Community College participates.