Completion Coach

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Completion Coach

Salary

$53,174.00 - $63,809.00 Annually

Location

WA 99301, WA

Job Type

Full-Time

Job Number

E-23-017

Division

Student Services

Department

Counseling & Advising

Opening Date

06/13/2023

Closing Date

8/31/2023 7:53 AM Pacific

Description

Columbia Basin College ("CBC" or the "College") seeks a Completion Coach (CC) to assist in the delivery of comprehensive specialized services to enhance the retention and completion results of students at CBC.  The CC will employ proactive interventions for at-risk students, academic progress monitoring, general systems navigation, educational planning, and provide academic advising during peak registration periods to support retention, persistence, and completion.  This position will be responsible for retention efforts and advising for students, and for a comprehensive call-out program to assist students with college transition. The Completion Coach reports to the Director for Advising, Retention & Completion.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by July 13, 2023 @ 11:59 PM Pacific Time.

 

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Ashley Jordan at ajordan@columbiabasin.edu or (509) 542-4567.


Primary Responsibilities

  • Develop, manage and facilitate a student contact and call-out program to assist with college transition and to provide support throughout the quarter;
  • Develop and manage an academic early warning intervention program and provide follow-up services for students referred by faculty members to identify and implement retention and completion strategies;
  • Develop, monitor and facilitate a degree completion intervention process to alert students to the graduation process;
  • Provide timely and accurate educational information to students on degrees, certificates, courses, College policies and procedures as well as campus resources;
  • Deliver developed workshops/presentations on topics to include study skills, college and career planning, financial aid processes, scholarship searches, test preparation, and motivation assessments;
  • Assist with the organization of the First Year Introduction program;
  • Assist with educational advising by developing online information sessions and an online advising program;
  • Assist students in identifying effective problem-solving skills, self-advocacy approaches, decision making and personal responsibility; 
  • Disseminate information on programs and services to students, College staff and the community; and
  • Perform other duties and responsibilities as assigned.

Required Qualifications

  • Bachelor's degree from an institutionally accredited college or university;
  • Two (2) years of experience working with diverse populations of varied ethnicities, ages, backgrounds and abilities in an educational, nonprofit or social service setting; and 
  • Experience giving oral presentations in a group setting.
Preferred Qualifications:
  • Master's degree from an institutionally accredited college or university;
  • One (1) year of experience working with underprepared adults, first generation college students, and/or students with special needs; and
  • Experience in a community college setting.
COMPETENCIES:  
Accuracy: Monitor accuracy of own work; recognize and corrects errors; maintain accurate records; accomplish tasks thoroughly through concern for all the areas involved, no matter how small;

Analytical Skills: Synthesize complex or diverse information; collect and research data; identify data relationships and dependencies; design workflows and procedures;

Resourceful & Entrepreneurial: Consistently focus on end results and find most effective way to achieve goals and objectives; act on opportunities; take calculated risks; generate non-routine, non-traditional actions to overcome obstacles and achieve results;

Attitude Toward Progress & Change: Cooperate and support change and new processes; acceptance and quality performance throughout change;

Oral & Written Communication: Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Student Centered: Attention, interest, activities and efforts are centered upon the best interest of students; create and support an environment that enables learners to achieve their personal, academic, and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Support for Diversity, Equity and Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting.  Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Accountability: Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; and

Teamwork: Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the "Yes And" culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity).

TERMS OF EMPLOYMENT:

This is a full-time, overtime eligible, exempt position. The typical work hours for this position are Monday through Thursday 7:00 a.m. to 4:30 p.m., and Friday 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required.


PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
 
Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

CONDITIONS OF EMPLOYMENT:

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students. 

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

OTHER JOB ELEMENTS:

The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.
 
Work environment includes usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions and background noises.


MEDICAL/DENTAL INSURANCE
2023 PEBB Employee Enrollment guide (wa.gov) (Download PDF reader)
 
Eligibility
Permanent, seasonal and part-time employees as determined by WAC 182-12-114. Benefits also cover spouse or State-Registered Domestic Partner (SRDP), and qualifying dependents.
 
Effective date of coverage
First day of the month following your date of employment. If the date of employment is the first working day of the month, coverage begins on that date.
 
Medical Plan Monthly Costs
Employees pay their portion of medical care costs through payroll deduction. The employee premium is based on the choice of plan and elected coverage for spouse or SRDP, and dependent children. *Medical plans are available by county of residence. The listed plans are available for employees who reside in Benton and Franklin counties.
 
2023 Employee Monthly Contribution by Family Tier
Kaiser WA Classic:
Employee Only: $167
Employee and Spouse/SRDP: $344
Employee and Child/Children: $292
Employee, Spouse/SRDP and Child/Children: $469

Kaiser WA Value :
Employee Only: $94
Employee and Spouse/SRDP: $198
Employee and Child/Children: $165
Employee, Spouse/SRDP and Child/Children: $269
 
Kaiser WA CDHP*(Consumer-Directed Health Plan):
Employee Only: $25
Employee and Spouse/SRDP: $60
Employee and Child/Children: $44
Employee, Spouse/SRDP and Child/Children: $79

Uniform Medical Plan Classic (UMP Classic), administered by Regence BlueShield (PPO):
Employee Only: $135
Employee and Spouse/SRDP: $280
Employee and Child/Children: $236
Employee, Spouse/SRDP and Child/Children: $381

Uniform Medical Plan Select (administered by Regence BlueShield):
Employee Only: $59
Employee and Spouse/SRDP: $128
Employee and Child/Children: $103
Employee, Spouse/SRDP and Child/Children: $172

Uniform Medical Plan CDHP* (Consumer-Directed Health Plan), administered by Regence BlueShield:
Employee Only: $29
Employee and Spouse/SRDP: $68
Employee and Child/Children: $51
Employee, Spouse/SRDP and Child/Children: $90

*Consumer-Directed Health Plans (CDHP's) are paired with a Health Savings Account (HSA).

All premium rates listed are as of January 1, 2023.

CDHP's are a type of insurance plan that has lower premiums, a higher annual deductible, and higher out-of-pocket maximum than traditional health plans. An HSA is a tax-exempt account that you and your employer, can deposit funds into on your behalf. For more information about CDHP, HSA, and traditional health plans, please visit https://www.hca.wa.gov/employee-retiree-benefits/public-employees/health-plans-health-savings-accounts-hsas.

Dental Coverage & Costs*
2023 PEBB Employee Enrollment guide (wa.gov) (Download PDF reader)
Columbia Basin College provides dental coverage at no monthly premium cost to the employee.
Benefit eligible employees have a choice of dental plans, including:
 
Uniform Dental Plan (Group 3000)
Preferred Provider Organization (PPO)
Administered by Delta Dental of Washington
 
DeltaCare (Group 3100)
Managed Care Plan
Administered by Delta Dental of Washington
 
Willamette Dental
Managed Care Plan
Administered by Willamette Dental
*Costs for dental services provided and coverage options vary based on plan selection.
 
Vision Coverage & Costs
Employees do not pay a separate premium for vision coverage; it is covered under the medical plan. Optical service frequency and hardware (glasses, contact lenses, etc.) vary depending on type of plan selected.

MEDICAL FLEX SPENDING ACCOUNT (FSA) & DEPENDENT CARE ASSISTANCE PROGRAM (DCAP)
https://www.hca.wa.gov/employee-retiree-benefits/public-employees/medical-flexible-spending-arrangement-fsa

The FSA and DCAP plans are optional plans offered by the College and the State of Washington. They are calendar year, pre-tax, spending programs you can use to set aside money for eligible expenses. Both plans are offered as payroll deductions and are administered by Navia Benefit Solutions.

The FSA allows you to use pre-tax money to pay for certain out-of-pocket medical expenses. An FSA can be used to cover qualifying expenses such as: chiropractic care, over-the-counter medicine, first-aid supplies etc. For a full list of qualifying expenses visit: https://docs.naviabenefits.com/files/PEBB-Eligible-Expenses-2023.pdf.

For 2023, FSA annual contributions can be between $120 minimum and $2,850 maximum. As a "use it or lose it" IRC governed plan, medical expense reimbursements can be requested for employee, spouse, or IRS eligible dependents.
The Dependent Care Assistance Program (DCAP) allows you to save on child or elder care expenses (e.g. babysitting, daycare, in-home care for an older dependent incapable of self-care).
 
LIFE INSURANCE
2023 PEBB Employee Enrollment guide (wa.gov)

Eligibility
Benefits eligible employees and spouse or SRDP, as well as dependents up to age 26.
 
Basic Coverage*
$35,000 Basic Term Life & $5,000 Accidental Death & Dismemberment (AD&D).
*Basic Coverage is employer provided at no cost to the employee. Life and Accidental Death & Dismemberment Insurance are administered by MetLife.

Supplemental Life and AD&D Coverage
Supplemental term life insurance coverage and/or supplemental AD&D insurance is available for employee and family at an additional cost to the employee.
 
LONG-TERM DISABILITY
2023 PEBB Employee Enrollment guide (wa.gov) (Download PDF reader)
Employer-Paid Plan*
Provides 60% of the first $400 pre-disability monthly earnings, reduced by any deductible income.
The minimum benefit is $100 per month, maximum benefit is $240 per month. Benefits begin after 90 days of disability or the period of accumulated paid leave, whichever is longer.
*Employer-Paid Coverage is employer provided at no cost to the employee.

RETIREMENT OPTIONS
Eligible employees participate in a Washington state-sponsored retirement plan through one of two administrators: the Washington State Department of Retirement Systems (DRS) or the Teachers Insurance & Annuity Association (TIAA). DRS administers the Public Employee Retirement System (PERS) and the Teachers Retirement System (TRS) plans. TIAA administers the State Board Retirement Plan (SBRP).
*Retirement plan options are determined by employee type and prior history in DRS-administered plans (PERS or TRS).
Administrative/Exempt  PERS 3 or SBRP
Classified  PERS 2 or 3


OPTIONAL BENEFITS (VOLUNTARY PARTICIPATION)
Program brochures and additional information available upon request.
• American Family Life Assurance Company of Columbus (AFLAC)
• Dependent Care Assistance Program (DCAP)
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• GET (Guaranteed Education Tuition) Program
• Homestreet Bank
• Liberty Mutual Auto/Home Insurance
• School Employees Credit Union (Benton & Franklin Counties)
• School Employees Credit Union of Washington
• Voluntary/Supplemental Retirement Annuities – TIAA-CREF (403b) & Deferred Comp Program (457)
• Washington State Employees Credit Union
 
MOVING EXPENSE REIMBURSMENT
Employees having to move to accept a position with the College may qualify for moving expense reimbursement when certain conditions are met.

REDUCED TUITION WAIVER PROGRAM
Employees can take most credit and non-credit classes at a reduced cost when space is available and certain conditions are met.
 
Credit classes
Permanent classified, faculty, adjunct faculty and administrative employees of CBC may take almost any credit class on a space-available basis if requirements and prerequisites have been met. The basic cost is $5.00, plus any fees associated with that class. Hourly and probationary employees are not eligible for this reduced tuition.


VACATION, SICK LEAVE, & HOLIDAYS
Vacation & Sick Leave
Classified staff, and administrative staff accrue vacation and sick leave at rates determined by their employer group. Employees represented by a bargaining unit should refer to their negotiated agreement for accrual rates.
Holidays
CBC observes the following holidays*:
New Year's Day, Martin Luther King, Jr.'s Birthday, Presidents' Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day
*Holiday Observance and dates subject to change based on employment status, negotiated agreements, or College policy changes.
 
Personal Holiday
In addition to accrued vacation and college-wide holidays, classified and administrative staff may select one personal holiday each calendar year. Personal holidays are not cumulative and lapse at the end of each calendar year. A newly-hired classified staff member may not take the personal holiday during the first four months of employment.
 
Please Note: All information above is subject to change based on, but not limited to, employment status, legislative mandates, or College policy changes. *If an employee is transferring from another Washington State public agency or institution of higher education, benefits and leave may be transferable.
 

ABOUT THE TRI-CITIES AREA
About the Tri-Cities: tricityregionalchamber.com
Tri-City Development Council: TRIDEC
Tri-City Chamber of Commerce:  http://www.tricityregionalchamber.com/
Tri-Cities Guide:  http://tri-citiesguide.org/attractions-things-to-do.htm
Tri-Cities Visitor & Convention Bureau: http://www.visittri-cities.com/

All premium rates listed are as of January 1, 2023.
 

 

01
Please select the response from below that most closely matches your education.
  • I have earned a Bachelor's degree
  • I have earned a Master's degree or higher
  • N/A
02
Please select the response from below that most closely matches your experience working with diverse populations of varied ethnicities, ages, backgrounds and abilities in an educational, nonprofit or social services setting.
  • I have some but less than one (1) year
  • I have one (1) year but less than two (2) years
  • I have two (2) or more years
03
Describe how you acquired your experience working with diverse populations of varied ethnicities, ages, backgrounds and abilities in an educational, nonprofit or social services setting. Please includes position titles and dates the work was performed.
04
Please describe your experience giving oral presentations in a group setting, include specific positions and dates the work was performed.
05
Are you bilingual and biliterate in English and in Spanish?
  • Yes
  • No
06
What do you see as some of the challenges facing community college students today?
07
This job requires considerable contact with a broad spectrum of people. What is your experience working with and for people of diverse backgrounds and share with us why you believe that experience is relevant to the work of this position?

Required Question

Agency
Columbia Basin College (WA)
Address
2600 N. 20th Ave.

Pasco, Washington, 99301
Phone
509-542-4875
Website
http://columbiabasin.edu/jobs
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