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Student Employee - Patient Registration Assistant

Posting Details

Posting Details

Position Number: 12210152
Title: Student Employee - Patient Registration Assistant
Functional Title: Student Employee - Patient Registration Assistant
Category Status: 16-Student Hourly, Grad
Applicant Search Category: Student
University Authorized FTE:
Unit: VPSA-UHC-University Health Center
Hiring Range Minimum: $15.00 per hour
Hiring Range Maximum: $17.00 per hour
Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Vaccine Protocol
Position Summary/Purpose of Position:
Collection and final resolution of receivables as well as participates in front office operations related to determining customer eligibility for service, confirming health insurance status, collecting cash payments and trouble-shooting system failures. This position must work collaboratively with other staff to ensure proper customer processing, accurate exchange of information and successful billing to collection cycles. The person in the position must possess exemplary customer service skills, be able to learn and skillfully navigate various computer websites. This is an essential position in times of public health emergencies related to the campus.


Essential Duties and Responsibilities

Essential Duty/Responsibility (1): Provide direct customer service in the busy front desk area (welcome customer, check eligibility, collect payment, provide direction to services, answer customer questions, scan documents, etc.) Gathers information and prepares documentation to refer accounts

Percentage (1): 80%

Essential Duty/Responsibility (2): Collect and process funds following established cash handling policies and procedures; maintain records of monetary transactions, cooperate with other staff to ensure
accuracy, security and accountability of collections. Perform cashiering activities such as
completing credit card transactions, making change, processing checks, issuing receipts.

Percentage (2): 15%

Essential Duty/Responsibility (3):Other duties as assigned
Minimum Qualifications:
Education:
This position is only open to students currently enrolled in a Graduate Program at the University of Maryland, College Park.

Experience:
Related experience in customer service in a medical setting or financial operations.
Preferences:
Preferences:
  • Previous front office experience in a primary care or multispecialty medical practice. 
  • Experience utilizing computer applications to search for information. 
  • A basic understanding of insurance plans. 
  • Exemplary customer service skills. 
  • The ability to learn new information and apply it to the job.
  • Good computer program navigation skills.
Additional Certifications:
Additional Information:
Posting Date: 12/21/2023
Closing Date:
Open Until Filled Yes
Best Consideration Date 01/04/2024
Physical Demands
Typical physical demands of an office setting, potential exposure to communicable disease by virtue of working in a health care environment.
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.
^Student Posting Contact Information:

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References (no emails sent from system)
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * This position is only open to students currently enrolled in a Graduate program at the University of Maryland, College Park. Are you currently enrolled as a Graduate Student at UMD?
    • Yes
    • No
  2. * How did you hear about this position?
    • LinkedIn
    • UMD Job Site
    • Personal Referral
    • Washington Post
    • Baltimore Sun
    • Local Publication
    • Chronicle of Higher Education
    • Inside Higher Education
    • INDEED
    • HERC
    • Hispanic Outlook
    • Diverse Jobs
    • HigherEdJobs
    • Professional Journal
    • Listserv
    • Other
    • SimplyHired
    • CareerBliss
    • Job Fairs
    • Monster.Com
    • Craigslist
    • UMD Job Fair
    • CareerBuilder