MCC Store Web Specialist



MCC Store Web Specialist

Salary

$17.60 - $25.08 Hourly

Location

Crystal Lake, IL

Job Type

Staff - Part-Time

Job Number

202400004

Division

Marketing, Communication & Development

Department

MCC Store

Opening Date

01/25/2024

FLSA

Non-Exempt

Bargaining Unit

STA

Pay Grade

S6

Work Week

25 - 29 Hours | Flexible schedule to meet department needs, including multiple evenings weekly required; to include weekends and additional hours during peak periods. 
 

Position Summary

The MCC Store Web Specialist has the exciting and creative responsibility to monitor and maintain offsite store operations, including order processing and content on the MCC Store’s website – all with a focus on making the customer’s online shopping experience both easy and positive. 

Essential Job Functions and Responsibilities

  • Process web orders for the MCC Store website. This includes monitoring orders, fulfillment of orders from stock, substitutions of textbook condition, closing orders, shipment of books, and e-mail acknowledgements sent to customers
  • Establish and maintain an efficient web order process from order placement to fulfillment.
  • Maintain the efficiency and functionality of the MCC Store website and order system, report and resolve all problems in a timely manner
  • Address all customer service emails received at bookstore@mchenry.edu by answering them directly or forwarding them to appropriate store personnel
  • Monitor and maintain the Google.doc for web orders
  • Address all customer concerns or issues regarding web orders 
  • Maintain the website content to reflect the MCC branding and customer service message; to include adding content about promotions, sales, new items, photograph product, and edit product photos
  • Photograph product and edit product photos for the MCC Store website
  • Monitor and maintain all online product catalogs, including adding and removing product
  • Run the cash register and assist in-store customers, during peak times
  • Support store operations, including but not limited to opening and/or closing the store regularly, comprehensive customer service 
  • Assist with training and guiding temporary and student workers on the web order process
  • Provide hands-on assistance to the Textbook Specialist and Supply Buyer when needed
  • Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to accomplish functions and responsibilities
  • Assume additional duties as assigned by immediate supervisor

Required Qualifications

  • Associates degree (or higher) from a regionally accredited institution or equivalent, specialized training and/or coursework 
  • Two years retail management experience
  • Demonstrated proficiency with Photoshop 

McHenry County College provides part-time employees a competitive bank of vacation, sick, and personal leave time along with an optional Sick Leave Pool; part-time employees who work at least twenty (20) hours a week also receive up to 15 paid holidays depending on their work schedule. The College also offers employees the opportunity to save for retirement through deferred compensation plans.

Part time employees who work at least twenty (20) hours per week are eligible to receive a tuition waiver for up to nine (9) credit hours for courses taken at MCC. In addition, the College also provides tuition reimbursement for pre-approved course work taken at a regionally accredited institution upon successful completion of such course.
 

01
Do you have an Associates degree (or higher) from a regionally accredited institution or equivalent, specialized training and/or coursework?
  • Yes
  • No
02
Do you have a minimum of two years experience in retail management?
  • Yes
  • No
03
Do you have proficiency with Photoshop?
  • Yes
  • No

Required Question

Agency
McHenry County College
Address
8900 U. S. Highway 14

Crystal Lake, Illinois, 60012
Phone
(815) 479-7562