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Assistant Director for Graduate Student Aid and Admissions Operations

Position Details

Position Information

About Fordham
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
Title of Position Assistant Director for Graduate Student Aid and Admissions Operations
Position Number A06055
FLSA Exempt
Scheduled Hours Per Week 35
Department Gabelli Graduate Admissions
Campus Lincoln Center
Work Arrangement Hybrid
Hybrid Policy: Please review the Hybrid Policy here.
Position Summary
The graduate division of the Gabelli School of Business (GSB) administers more than $10 million dollars in institutional, merit-based student aid across a portfolio of MBA and specialized masters programs.

Reporting to the Senior Associate Director of Admissions Operations and Enrollment Systems, the Assistant Director for Graduate Student Aid and Admissions Operations manages the scholarship and graduate assistant award processes for new and continuing graduate business students enrolled in Gabelli School of Business degree programs. The Assistant Director supports and maintains all GSB enrollment and financial aid systems, including the applicant management and tracking system, within established school policies and requirements.
Essential Functions
Admissions Operations:
  • Ensures compliance with effective, efficient business processes and ensures that admissions operations meet high quality control standards.
  • Develops and maintains recruitment events and communication plans in the CRM system (Slate) in accordance with admissions targets and objectives.
  • Creates weekly progress reports for senior leadership groups and answers queries from the dean’s office and other key stakeholders on the progress towards enrollment targets and efficacy of recruitment efforts.
  • Ensures that all data recorded in the application management systems is aligned with university student information system (Banner).
  • Troubleshoots system-related issues for external and internal users.
  • Assists with workflow management and priorities of the admissions operations group including accurate recording of admissions decisions and notifications.
  • Assists in coordinating the admission interview process alongside the admissions operations team and admissions interviewers.
  • Manages graduate student workers and line manages part-time staff for strategic operations projects.


Graduate Scholarships and Assistantships:
  • Serves as the primary manager for the full cycle of the institutional scholarship and graduate assistantship process including award notification, posting, and financial accounting.
  • Accurately maintains and tracks all student aid records, providing reports to the Senior Assistant Dean and senior leadership of the business school as requested.
  • Serves as a liaison to Financial Services, Student Accounts, and Enrollment Services and other campus stakeholders.
  • As appropriate and necessary, works with students and with Enrollment Services on all federal loan programs, working to rectify any issues or problems and generally acting as student’s primary student-aid advocate.
  • Serves as the primary student aid resource for prospective and continuing graduate business students.
  • Effectively utilizes ERP and CRM solutions to optimize utilization and efficiency.
  • Presents and answers questions about financial aid at in-person and virtual information sessions and other events.
  • Advises new and continuing students on aid issues; interprets GBS policies and procedures to new and current students, faculty and administrators; analyzes and recommends new policies and procedures

General:
  • Maintains and supports process structures to meet departmental needs.
  • Coordinates routine data cleanup processes with members of the admission operations group.
  • Staffs in-person events as needed
Essential Functions Note This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities Not responsible for supervision or oversight of others.
Additional Functions
Required Qualifications: Education and Experience
  • Bachelor’s degree
  • Minimum 2 years of experience in financial aid, admissions, or enrollment management; or related experience.
Required Qualifications: Knowledge and Skills
  • Very strong skills with student and admissions information systems (e.g., Slate, Banner, PowerFAIDS, etc.).
  • High proficiency in traditional office productivity systems (Word, Excel, Outlook, PowerPoint, etc.).
  • Proven analytical abilities, history of sound judgment, and the ability to research, compile, and report detailed financial reports.
  • Excellent customer service, communication and interpersonal skills.
  • Demonstrated ability to work under pressure with a variety of internal and external stakeholders.
  • Able to work independently and take initiative, while also working effectively as a part of a fast-faced team
  • Ability to negotiate and advocate effectively and tactfully, while maintaining confidentiality and discretion
  • Availability and willingness to work some evenings and weekends.
Preferred Qualifications
  • PowerBI
  • Experience with building and running enrollment-management reports to drive strategic decisions and improve recruiter effectiveness.
  • Experience line managing graduate student assistants, part-time workers or volunteers.
  • Experience with CRM systems, specifically knowledge of and proficiency in Slate.
  • Availability and willingness to work some evenings and weekends.
Minimum Starting Salary $74,000
Maximum Starting Salary $81,000
Note Salary is commensurate with qualifications, experience, and skills.
Is this a Union position? No
Posting Detail Information

Posting Number A587P
Number of Vacancies 1
Start Date 04/23/2024
Posting Date 02/23/2024
Special Instructions
EEO Statement
Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.
 
Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Physical Activity and Work Environment

Physical Activity

Sitting Often
Repetitive Hand Motion (such as typing) Often
Hearing, Listening, Talking Nearly Continuously
Standing Seldom
Walking Seldom
Bending, Stooping, Kneeling, squatting, Crouching, Crawling Not Required
Climbing stairs Not Required
Climbing ladders Not Required
Reaching overhead Not Required
Pulling, pushing Not Required
Shoveling Not Required
Lifting – up to 20 pounds Not Required
Lifting – up to 50 pounds Not Required
Lifting – over 50 pounds Not Required
Work Environment

Work Environment Office Environment:  Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Supplemental questions you will be required to answer on the application (No action is needed on this page)

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree?
    • Yes
    • No
  2. * Do you have at lease 2 years of experience in financial aid, admissions, or enrollment management; or related experience.
    • Yes
    • No