Share Email Opening Title Program Manager - Arbor Lodge - $70,000/yr  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Veterans Preference: Former military personnel or their spouse that have been verified as a “veteran” under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans’ preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Additional VPE information can be found at http://da.ks.gov/ps/aaa/recruitment/veterans.htm   Description Title: Program Manager Salary: $70,000 Annually, Exempt Shift: Varies, Monday-Friday, 40 hours/week Location: Arbor Lodge Shelter Reports To: Senior Program Manager Do Good Multnomah is a non-profit organization that partners with the community to provide supportive housing and low-barrier emergency shelter to houseless veterans in the Portland Metro. We emphasize relationship-building, one-on-one engagement, supportive services, and direct community participation. The culture and care we strive to provide our shelter participants at Do Good Multnomah is extremely important to all of us. We believe it is essential to gain an understanding of our participants and the issues that they face. In this way, we are changing the way we serve houseless Veterans and non-Veterans in the Portland community. Our approach is simple: we offer all program participants our respect and we seek to honor their inherent dignity. While we are committed to providing participants with a safe, warm place to stay for the night, we are equally interested in forging meaningful relationships with them. These bonds allow our staff to serve as mediators and connectors between participants and a variety of service organizations in the Portland Metro area. Our organization pays a living wage and offers opportunities for continued growth and development within the organization based on employee performance. We are decidedly not neutral on matters of inclusion, diversity, equality, and anti-racism. We strive to be a place of refuge and safety for marginalized communities.   THE POSITION: The Program Manager of Arbor Lodge will be a creative and dynamic leader who will oversee a large shelter team and manage the overall operations of the Arbor Lodge congregate shelter and village. This position will mentor their direct reports with kindness, compassion, equity, and trauma-informed care. The PM is responsible for maintaining a calm and neutral presence for all the participants that live in the shelter. This position will oversee and collaborate closely with the Head Chef and multiple Team Lead Supervisors. The ideal candidate will have shelter management experience, a background working with BIPOC and LGBTQIA2S+ individuals, as well as an understanding and passion for community engagement and food resource programming.   THE PROGRAM: Arbor Lodge is a congregate shelter located at the corner of Denver and Lombard in North Portland. The program will serve up to 106 participants at a time, including 18 outdoor village-style pods, 80 indoor congregate-style beds. Arbor Lodge will also include a state of the art kitchen and a professional chef. The site is open 24/7, 365 days a year, and therefore all program staff are considered essential workers   HIPAA REQUIREMENTS: This position will have access to Protected Health Information (PHI) during the course of their work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position may have access include all sections of the medical record, patient demographic information in the practice management system, etc. This position is required to read the content of these records only to the extent needed to accomplish the assigned tasks.   ESSENTIAL DUTIES & RESPONSIBILITIES: Assist in the oversight of services and programming in a manner that is consistent with Do Good's mission, values, policies and procedures. Provide leadership, support, and positive role modeling for shelter staff. Give direction and delegate mission-centered tasks to staff. Empower staff to take initiative and problem solve. Provide a safe and sanitary environment for participants. Follow all OSHA and Oregon Health Authority food and safety practices. Ensure maintenance of program facilities and equipment, and acquire any necessary program supplies. Manage the site budget for supplies, food costs, and shelter events. Manage the monthly schedules and bi-monthly timecards of all staff working at Arbor Lodge. Provide training, direct, and indirect supervision to all program staff, including monthly individual supervisions and annual performance reviews. Strive to meet metrics outlined by the program’s funders, while ensuring that the dignity and safety of participants are staff are always prioritized and advocated for. Navigate public conversations and guide the narrative around the Arbor Lodge shelter and its role in the neighborhood. This will include attending neighborhood association meetings, working directly with community partners and donors, and assisting in storytelling opportunities involving participants. Model and encourage direct, kind, and clear communication and collaboration among staff members across the organization, with participants and community partners to ensure a positive support network. Attend and participate in all appropriate meetings within the scope of practice, including internal leadership and management meetings, external community and neighborhood meetings, and all required Multnomah County/JOHS meetings. Adhere to all state and federal privacy and security regulations applicable to the program, and to Do Good Multnomah’s policies and agreements regarding confidentiality, privacy, and security. Perform other duties as assigned.   SKILLS & ABILITIES: Demonstrated ability to provide humble leadership, assist others as a team member, and establish priorities as a team leader. Ability to provide strengths-based leadership to direct reports and advocate for staff. Consistent, clear/direct, and compassionate communication with participants, staff, referrals, community partners, and vendors. Ability to communicate clearly and concisely both verbally and in writing. Ability to communicate clearly and concisely both verbally and in writing. Ability to communicate and collaborate across departments. Demonstrated ability to work independently, problem solve, and complete tasks in a timely manner. Ability to organize multiple high-priority tasks in a fast-paced environment. Ability to maintain accurate, confidential records and information in an organized manner. Ability to display a non-judgmental and non-biased attitude at all levels of the organization. Willingness to learn new skills, and ability to continuously and quickly learn, apply training instruction, and take constructive feedback. General comfort and experience with public speaking, and willingness to lead site tours and interviews with local media and community members (in partnership with the Communication team and Senior Leadership). Ability to work courteously with the public, community partners, participants, and coworkers. Demonstrated ability to utilize Microsoft 365 programs, including Teams, OneNote, and other tools. Knowledge of and experience with addressing and supporting an escalated participant through proper trauma-informed de-escalation and engagement techniques. Ability to maintain calm and compassion under pressure. Ability to use motivational interviewing techniques, strengths-based advocacy, and trauma-informed care with staff and participants. Ability to maintain appropriate professional boundaries with both participants and staff, including utilizing discernment to know what is appropriate to share and what is confidential. Ability and willingness to engage in Do Good’s equity, inclusion, and anti-racist work at the full-staff, program-specific, and individual levels.   Position Requirements MINIMUM QUALIFICATIONS: A minimum of 2 years' experience working with houseless or formerly houseless individuals battling housing barriers, addiction, and/or mental health disparities. At least 1 year of prior management experience. Strong understanding of Housing First, Trauma-Informed Care and Harm Reduction models. Current Oregon Food Handler’s Card, or ability to obtain one within first 90 days of employment. Ability to reliably and consistently utilize the organization's technology systems, including time tracking software and Microsoft programs. Ability and willingness to treat all co-workers and clients with respect and dignity, while being mindful of diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, genders, and sexual orientations. Ability to effectively and compassionately collaborate with coworkers and clients from diverse backgrounds and identities. Must possess a current driver’s license. Must be able to pass a pre-employment background check.   This position has a probationary period of 90 days. Studies have shown that BIPOC, non-males, and members of the LGBTQIA2S+ community are less likely to apply for jobs unless they meet all of the qualifications in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don't meet every minimum qualification described or are unsure if your professional, volunteer, education, or lived experience could be considered transferrable to this position.   Full-Time/Part-Time Full-Time   Close Date 4/11/2024   Number of Openings 1   Exempt/Non-Exempt Exempt   Req Number SOC-24-00036   About the Organization Based on publicly available health science, Do Good Multnomah is committed to a safe, full, in-person work environment. All full-time employees are eligible for low-cost medical, dental & vision coverage starting the 1st of the month following their hire date. All employees are eligible & enrolled in our 401k program after 90 days of employment, regardless of full-time, part-time, or on-call status.   This position is currently not accepting applications. 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