Associate Technical Service Manager (Auto-Negotiation, MAC, Flow Control, PCS)

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Position Details

Summary

Operating Title	Associate Technical Service Manager (Auto-Negotiation, MAC, Flow Control, PCS)
Long Classification Title	Interoperability Manager I
Campus Location	Durham
Department	UNH Interoperability Lab
Summary of Position	The InterOperability lab is a commercially funded independent testing facility for networking and data communications devices and software. The Associate Technical Service Manager is responsible for supporting the development and execution of testing services and/or hardware/software testing tools used by our approximately 200 global business partners https://www.iol.unh.edu/membership/members. The position will serve as a technical manager for conformance teams within the Embedded and Baseband teams.. The technical manager role will support teams such as Auto-Negotiation, MAC, Flow Control, PCS, etc.
Acceptable minimum level of education	Bachelor's
Acceptable minimum years of experience	None
Additional Job Information
Posting Number	PS4530FY24
Other minimum qualifications	Basic knowledge of TCP/IP networking. Basic experience creating technical documents Basic knowledge of networking device configuration (home router, etc), scripting concepts, and the desire to train college students for future roles in the industry. Ability to work both independently and as a team member. Ability to travel. Effective oral and written communication skills.
Additional Preferred Qualifications	Bachelor’s degree and two years of experience in technology appropriate to project such as IPV6, high-speed ethernet and mobile, and/or other technology as defined by the IOL. Basic troubleshooting experience; ability to respond quickly and isolate basic issues with networking devices Basic demonstrated understanding of data communications; communication between computer systems or devices and testing practices and methodologies Agile Team Experience Project management experience. Business Development and Marketing experience Customer service – client relationship management experience. Knowledge of Atlassian products
Salary Information	Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. Royalty / IP Licensing Pool: IOL managers are entered into an IP licensing pool to receive compensation based on tools and software that the UNH-IOL licenses to our customers. Incentive / Bonus Program: IOL managers are also eligible for an annual incentive bonus based on department and individual performance.
Quicklink for Posting	https://jobs.usnh.edu/postings/60445
Percent Time Information (FTE)	1.00
Grade	24
EEO Statement	The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information	The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

Posting Date	04/02/2024
Open Until Filled	Yes
Closing Date
Posting Open to Internal Candidates Only?	No
Interested Internal Candidates Exist?	No
Job Category	Salaried Staff (Exempt)
Appointment Type	Grant Funded
If TERM position provide projected end date
Equipment/Instruments
Drivers License and Physical Requirements. Please check all items that apply.	Valid Drivers License and Safe Driving Record

Duties / Responsibilities

Job Duties

Duty/Responsibility	Project Management, Development and Supervision Assist in preparing project reports and project plans. Assist in managing 2 teams to complete testing as requested, update test plans and procedures, and provide feedback to development teams for improvements to internally developed test tools. Example: Work with technicians (5-12) to ensure testing is completed accurately and on time for customers needs. Review revisions to test tools and provide feedback to IOL internal development teams.

Duty/Responsibility

Project Management, Development and Supervision

Assist in preparing project reports and project plans.
Assist in managing 2 teams to complete testing as requested, update test plans and procedures, and provide feedback to development teams for improvements to internally developed test tools.

Example: Work with technicians (5-12) to ensure testing is completed accurately and on time for customers needs. Review revisions to test tools and provide feedback to IOL internal development teams.

Duty/Responsibility	Training and Testing Implement laboratory training policies; train and mentor employees as assigned to: complete testing, learn agile methodologies, and learn lab-wide and team-wide policies and procedures. Support the technical requirements, setup, maintenance, and operation of the current Embedded and Interop test software and services, along with future test offerings. Example: Specifically, provide technical training to 5-12 employees on Ethernet related technologies, software testing methodologies, and agile methodologies. Train employees to follow applicable standard operating policies. Perform and provide technical support for testing. Generate and review technical reports for customer distribution. Perform and provide technical support for testing protocols.

Duty/Responsibility

Training and Testing

Implement laboratory training policies; train and mentor employees as assigned to: complete testing, learn agile methodologies, and learn lab-wide and team-wide policies and procedures.
Support the technical requirements, setup, maintenance, and operation of the current Embedded and Interop test software and services, along with future test offerings.

Example: Specifically, provide technical training to 5-12 employees on Ethernet related technologies, software testing methodologies, and agile methodologies. Train employees to follow applicable standard operating policies. Perform and provide technical support for testing. Generate and review technical reports for customer distribution. Perform and provide technical support for testing protocols.

Duty/Responsibility	Customer Service – Client Relationship Management Assist in communication with approximately 40 customers to resolve issues with technical setup and operation within IOL testing services, and assist in managing relations with current Embedded and Baseband customers. Example: Provide technical support to customers and technicians for IOL testing services.

Duty/Responsibility	Documentation Develop and maintain detailed networking test plans based on open standards. Provide input to the IEEE and other relevant forums on technical documentation. Example: Provide development input for relevant test specifications. Provide technical input to the above named groups and future industry bodies on relevant topics. Also, provide input to the IOL quality management system(s) to improve the policies and procedures.

Duty/Responsibility

Documentation

Develop and maintain detailed networking test plans based on open standards.
Provide input to the IEEE and other relevant forums on technical documentation.

Example: Provide development input for relevant test specifications. Provide technical input to the above named groups and future industry bodies on relevant topics. Also, provide input to the IOL quality management system(s) to improve the policies and procedures.

Duty/Responsibility	Trade show/Events and Travel Assist in planning, organizing and execution of UNH-IOL supported group test events operated under existing project or testing services. This includes designing test metrics, topologies, collecting results, and reporting to vendors before, during, and after the event or initiative. Example: Provide technical support for the test events or trade show demonstrations for ~4 events per year.

Duty/Responsibility

Trade show/Events and Travel

Assist in planning, organizing and execution of UNH-IOL supported group test events operated under existing project or testing services.
This includes designing test metrics, topologies, collecting results, and reporting to vendors before, during, and after the event or initiative.

Example: Provide technical support for the test events or trade show demonstrations for ~4 events per year.

Supplemental Questions

Required fields are indicated with an asterisk (*).

How would you describe your organizational abilities?
(Open Ended Question)
Why are you interested in this position?
(Open Ended Question)
Explain your education, training and work experience that has prepared you for this position.
(Open Ended Question)
Describe your technology experience as it relates to this position.
(Open Ended Question)
Please explain any experience you have working with clients and providing customer service.
(Open Ended Question)
Explain the most recent skill(s) you've learned in technology and how has it improved your role.
(Open Ended Question)

Documents Needed to Apply

Required Documents

Resume/Vita
Cover Letter

Optional Documents

University System of New Hampshire