Our Company
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
What You'll Do:
Teradata is seeking a Global Lead, Vendor Operations Director who will lead the end to end vendor program for Teradata's Field Services. You will utilize strategic thinking and analytical capabilities to ensure that vendors are meeting delivery standards and SLAs as defined. Through effective leadership, you will establish governance and continuous oversight for the vendor program and define, standardize and continuously innovate the delivery across suppliers, global locations and workflows. The ideal candidate will have knowledge of field service delivery operations and processes; and strong business sense and judgement with the ability to lead cross functional programs/projects, build new processes, drive continuous improvements and partner to implement technology to support new businesses, vendors and partners.
Who You Are:
Domain Expertise: You have a strong working knowledge of field services delivery practices. This includes developing and standardizing delivery governance, frameworks and processes, using data and trend analysis, and identifying areas of improvement across new and existing vendor engagements.
Analytical Capabilities: You can leverage data and metrics that enable you to make informed decisions on a day-to-day basis. You are able to build the requirements for reports and dashboards that will be used to monitor and optimize vendor performance and validate numbers. Communication:
Exceptional written and verbal communication skills. You can be trusted to be the single point of contact for the Vendor and speak for and represent the Teradata team. You seamlessly present ideas and project proposals to all levels of the business. You are proactive and navigate ambiguous situations with confidence and know the right situations in which to raise a red flag to your leadership team.
Problem solving: People will come to you with problems that they can't solve and look for guidance. You research possible outcomes and proactively make recommendations to your stakeholders and oversee effective implementation internally and with the Vendor. You understand how to prioritize across multiple projects.
Team Player: You are part of an organization that relies on a lot of mutual trust and respect to deliver results. You are collaborative and have strong connections with others. You'll give and take feedback well, learn from your mistakes and operate with a growth mindset.
What Makes You a Qualified Candidate
What You'll Bring
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.