Requisition ID:
116554
Medical Office Coordinator
We are seeking a Medical Office Coordinator who will provide administrative support to the combined divisions of Uveitis and Cornea (also known as Maumenee 3).
Specific Duties & Responsibilities
- The Medical Office Coordinator is responsible for a variety of patient related tasks including, but not limited to,
- Review and respond to In-Basket messages from patients. Route to doctors as needed.
- Respond to patient calls forwarded from Johns Hopkins Access Service Agents who are unable to address caller’s questions
- Coordinate meetings for division faculty, including division meetings, residency/fellowship meetings, committee meetings; coordination of the fellowship program including credentialing; coordination of residency rotations in neuro-ophthalmology; assistance with research projects.
- Scan and load incoming records from outside physicians for internal physician review prior to patient appointment/s.
- Provide back-up to Sr. Medical Office Coordinator processing division invoices, travel reimbursements, and Shopping Cart using SAP.
- Perform all job functions of the Patient Service Coordinators as needed for back-up.
- Schedule patients for follow up medical examinations, consultations, and imaging.
- Confirm interpreter and note other special needs for patient in EPIC.
- Respond to and address incoming faxed documents.
- Scan all incoming patient medical records and referrals into EPIC.
- Assist in obtaining required prior authorizations for consultations, diagnostic testing and medications.
- Coordinate peer-to-peer conferences for physicians.
- Call JH Transport for non-ambulatory patients.
- Assist the Clinic Manager as needed.
- Perform sanitization of clinical waiting areas and waiting spaces in accordance with Johns Hopkins Hospital disinfection protocols to minimize patient and employee exposure to COVID-19.
Minimum Qualifications
- High School Diploma or graduation equivalent.
- Two years administrative experience.
- Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Two years of college or equivalent work experience. Additional education may be substituted for up to one year of experience.
- Two years progressively responsible medical office experience strongly preferred.
- Experience within the Johns Hopkins patient-oriented community strongly preferred.
- Medical terminology a plus.
- Proficient in EPIC.
- Excellent customer service, communication and ability to multi-task.
- Detailed oriented and organized.
Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Anterior Segment
Personnel area: School of Medicine
School of Medicine - East Baltimore Campus