Requisition ID:  116554

Medical Office Coordinator

We are seeking a Medical Office Coordinator who will provide administrative support to the combined divisions of Uveitis and Cornea (also known as Maumenee 3).


Specific Duties & Responsibilities

  • The Medical Office Coordinator is responsible for a variety of patient related tasks including, but not limited to,
  • Review and respond to In-Basket messages from patients. Route to doctors as needed.
  • Respond to patient calls forwarded from Johns Hopkins Access Service Agents who are unable to address caller’s questions
  • Coordinate meetings for division faculty, including division meetings, residency/fellowship meetings, committee meetings; coordination of the fellowship program including credentialing; coordination of residency rotations in neuro-ophthalmology; assistance with research projects.
  • Scan and load incoming records from outside physicians for internal physician review prior to patient appointment/s.
  • Provide back-up to Sr. Medical Office Coordinator processing division invoices, travel reimbursements, and Shopping Cart using SAP.
  • Perform all job functions of the Patient Service Coordinators as needed for back-up.
  • Schedule patients for follow up medical examinations, consultations, and imaging.
  • Confirm interpreter and note other special needs for patient in EPIC.
  • Respond to and address incoming faxed documents.
  • Scan all incoming patient medical records and referrals into EPIC.
  • Assist in obtaining required prior authorizations for consultations, diagnostic testing and medications.
  • Coordinate peer-to-peer conferences for physicians.
  • Call JH Transport for non-ambulatory patients.
  • Assist the Clinic Manager as needed.
  • Perform sanitization of clinical waiting areas and waiting spaces in accordance with Johns Hopkins Hospital disinfection protocols to minimize patient and employee exposure to COVID-19.


Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Two years administrative experience.
  • Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Two years of college or equivalent work experience. Additional education may be substituted for up to one year of experience.
  • Two years progressively responsible medical office experience strongly preferred.
  • Experience within the Johns Hopkins patient-oriented community strongly preferred.
  • Medical terminology a plus.
  • Proficient in EPIC.
  • Excellent customer service, communication and ability to multi-task.
  • Detailed oriented and organized.

 


 

Classified Title: Medical Office Coordinator 
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​SOM Oph Anterior Segment  
Personnel area: School of Medicine 

 

 


Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

School of Medicine - East Baltimore Campus